Shipping Policy for Sand + Fog - Investment in Relaxation
Order Processing Timeline
Sand + Fog processes all orders within 1-2 business days. Orders placed on weekends or public holidays will begin processing on the next business day. During peak periods or special promotions, please allow an additional 1-2 business days for order processing. We will notify you promptly if significant delays are expected.
Shipping Destinations
We primarily ship within the United States. If you live outside our standard shipping zones and wish to place an order, please contact us directly at princehowelloqca@outlook.com to discuss possible special shipping arrangements.
Shipping Methods and Delivery Times
- Standard Shipping: Orders ship via UPS Ground from California, typically arriving within 2-9 business days after dispatch, depending on your location.
- Expedited Shipping: Available for most domestic orders. Shipping fees vary and will be displayed at checkout.
- Free Standard Shipping: Orders totaling over $75 qualify for free standard shipping. Your cart will indicate when this threshold is reached.
Shipping Fees
Shipping costs are calculated based on your selected shipping method and destination. These charges will be displayed for your review at checkout before completing your purchase.
Tracking Your Order
After your order ships, you will receive an email containing a tracking number. Please allow a few hours for the carrier to activate tracking in their system. You may also track your order by logging into your Sand + Fog account.
International Shipping
Delivery times for international orders vary considerably due to destination and customs processing. Customs fees, import duties, and taxes are the responsibility of the recipient. Sand + Fog does not collect, predict, or reimburse any customs-related charges. We recommend consulting your local customs office regarding potential fees.
Lost or Delayed Packages
If your tracking information remains static for an extended period, please contact us right away. We will coordinate with the carrier to investigate. When a package is confirmed lost, you may choose either a replacement shipment or a refund.
Address Accuracy and Changes
Please verify your shipping address carefully before finalizing your order to prevent delays or misplaced deliveries. If you discover an error after placing your order, contact us immediately. We can only update your shipping address if your order has not yet shipped. Once the order is in transit, address corrections must be arranged directly with the carrier.
Damaged Items
If your package arrives with visible damage, take photos of the condition before opening. Should the contents be damaged, notify Sand + Fog within 7 days of receipt so we can assist you with a resolution.