Return & Refund Policy
At Sand + Fog - Investment in Relaxation, we want you to be completely satisfied with every purchase from our curated collection of candles, aromas, personal care, perfumes, and diffusers. If a return or exchange is necessary, please follow the process outlined below to ensure a smooth experience.
Return Eligibility and Timeframe
You may request a return within 30 days from the date your order ships. To qualify for a return, items must be unused, unopened, and in their original packaging. For hygiene and safety, we cannot accept returns of opened or used products unless they have a manufacturing defect.
Items Not Eligible for Return
- Opened or used products (except when defective)
- Products marked as final sale or limited edition
If you are unsure whether your item qualifies for return, please contact us before sending anything back through our contact page.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please notify us within 7 days of delivery. Include a photograph of the damage or error. In these cases, Sand + Fog will cover the return shipping costs, and you may choose between a replacement or a full refund.
How to Initiate a Return
- Contact us through our contact page with your order number and the items you wish to return.
- Wait for return authorization and detailed instructions before shipping your items back to us.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return results from a defective item or a Sand + Fog error. Use a trackable shipping method to protect your refund, as we cannot reimburse for items lost in transit.
Refund Processing
After we receive and inspect your returned items, refunds will be issued to your original payment method. This process typically takes 5-10 business days depending on your bank or card issuer. You will receive an email confirmation once your refund has been completed.
Exchanges
To exchange an item for a different scent or product, please contact us. Exchanges are subject to stock availability. If the replacement item costs more, we will provide a payment link for the price difference. If it costs less, we will refund the difference to you.
Fragrance Preferences
Because scent preferences are highly personal, a product that you do not love is not considered defective. For assistance in selecting a fragrance you will enjoy, we encourage you to reach out prior to ordering.
Contact Sand + Fog
If you have any questions or need assistance with your return or exchange, please reach out via our contact page or email us directly at princehowelloqca@outlook.com. We are committed to helping you enjoy your Sand + Fog experience.